At SaddleHavenShop.com by Prestige Store, we combine our passion for equestrian excellence with a commitment to exceptional service. Just as we carefully craft and select our premium riding equipment, we’ve designed our shipping and returns processes to meet the exacting standards of professional riders and dedicated equestrians worldwide.

Shipping Information

Order Processing & Delivery Timelines

We understand that when you need equestrian equipment, timing often matters for training and competition schedules.

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Shipping Fee: $12.95 USD
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Available for orders over $50 USD

Note: Delivery to Asia and certain remote regions may not be available. International shipments may be subject to customs delays.

Returns & Exchanges

We stand behind every dressage saddle, hunter bridle, and piece of training equipment we sell. If you’re not completely satisfied with your purchase, our straightforward returns process ensures your complete satisfaction.

Eligibility Requirements

  • Items must be in original, unused condition with all tags attached
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase is required
  • Custom-made saddles and therapeutic equipment require special consideration

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

  • Used saddles (All Purpose & Endurance, Close Contact, Dressage)
  • Therapeutic horse blankets & accessories that have been removed from packaging
  • Horse training equipment showing signs of use
  • Lunging equipment with any wear marks

Step-by-Step Return Process

1. Initiate Your Return

Email our Equestrian Support Team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request for Order #[Order Number]

Dear SaddleHaven Support,

I would like to initiate a return for the following item(s) from my order #[Order Number]:

Item Name: [Product Name] SKU: [If available] Reason for Return: [Please specify] I prefer: [Exchange for (specify product) / Full Refund]

Please advise on next steps for returning my [saddle/bridle/equipment].

Best regards,
[Your Full Name] [Your Contact Information]

2. Receive Return Authorization

Within 2 business days, our team will email you:

  • Return authorization number
  • Detailed return instructions
  • Prepaid shipping label (for defective items only)
  • International customs documentation if needed

3. Package Your Items Securely

To protect the equipment during transit:

  • Use original packaging whenever possible
  • For saddles, use adequate padding to prevent damage
  • Include all original tags, certificates, and accessories

4. Ship Your Return

Send your package to:

Prestige Store Returns
1306 Front Street
Detroit, US 48219

For international returns, we recommend using a tracked shipping service. Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 5-7 business days after return approval
  • International Refunds: May take 10-14 business days to reflect in your account

Exchange Process

For exchanges of English saddles or dressage equipment:

  • We’ll ship your new item once the return is processed
  • Price differences will be charged/refunded accordingly
  • Expedited shipping available for competitive riders with urgent needs

Special Considerations for Equestrian Professionals

Trainers and competitive riders with multiple returns may qualify for our Professional Rider Program with enhanced return privileges. Contact our specialist team for details.

Damaged or Defective Equipment

If your dressage bridle or therapeutic gear arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage
  • We’ll arrange for expedited replacement at no cost

Questions About Your Order?

Our Equestrian Support Team understands the precise needs of riders and stands ready to assist with any shipping or return inquiries regarding your premium equipment.

Contact us at [email protected] or +1 (313) XXX-XXXX.