Welcome to SaddleHavenShop.com by Prestige Store – your premier destination for quality equestrian equipment. Below you’ll find answers to our most commonly asked questions about our products, services, and policies.

About Our Products

What types of saddles do you specialize in?
We offer a comprehensive selection of premium saddles including All Purpose & Endurance Saddles, Close Contact Saddles, Dressage Saddles, as well as high-quality used options. Each saddle is carefully selected for its craftsmanship and performance.
Do you carry therapeutic equipment for horses?
Yes, we specialize in Therapeutic Horse Gear including blankets, boots, wraps, and accessories designed to support your horse’s comfort and recovery.
What makes your bridles different?
Our bridles (including Dressage, English, Field Hunter, and Jumper & Event styles) are crafted with competition-level attention to detail, combining traditional horsemanship with modern materials for optimal performance.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account which allows you to track orders, save preferences, and expedite future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Can I modify or cancel my order after placement?
Orders process quickly (within 1-2 business days). Contact us immediately at [email protected] if you need to make changes – we’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two premium shipping methods:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 business days after dispatch
Do you ship worldwide?
We ship globally except to select Asian countries and remote areas. Competitive riders in restricted regions should contact us before ordering to confirm delivery availability.
How are high-value items shipped?
All saddles and expensive equipment receive careful protective packaging and typically require signature confirmation upon delivery to ensure secure receipt.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date for most items (excluding used saddles and custom equipment). Items must be in original condition with all tags attached.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our team will provide return instructions and address any concerns.
Are there items that can’t be returned?
For hygiene and safety reasons, used saddles and custom equipment are final sale. Please review product details carefully before purchasing these items.

Product Care & Support

How should I care for my new saddle?
We recommend regular cleaning with appropriate leather care products, proper storage in a climate-controlled environment, and periodic professional inspections to maintain optimal condition.
What if I receive a damaged item?
Inspect packages immediately upon delivery. Contact us within 48 hours of receipt with photos of any damage for prompt resolution.
Can you help me choose the right equipment?
Absolutely! Our equestrian experts can advise on proper fit and selection. Email us with details about your discipline, horse’s measurements, and performance needs for personalized recommendations.

At SaddleHavenShop.com, we combine the heritage of traditional horsemanship with modern service excellence. Can’t find your answer here? Contact our dedicated team at [email protected] – we’re honored to support your equestrian journey.